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FAQ

GENERAL QUESTIONS

What are your customer service hours?

What stores carry your product?

SHIPPING

How do you ship and how much will it cost?

Do you ship outside the USA?

How much is shipping outside the USA?

How long will it take for my order to arrive?

PRODUCT INFO

Which model is right for me?

Which tension should I start with?

Is it adjustable?

How often should I use it?

How many reps per finger should I do?

Do you have an exercise program?

What if my hand starts to hurt?

Can I use this if I have an injury?

Can this relieve my carpal tunnel or arthritis symptoms?

Can children use it?

PROHANDS TACTICAL QUESTIONS?

How do I install batteries in the laser?

What type of laser do you use for Prohands Tactical?

I already own a PRO hand exerciser. May I purchase the tactical kit alone?

RETURNS & WARRANTIES

Do you have a warranty?

I changed my mind after receiving my order. May I return it?

I purchased the wrong resistance. May I exchange it?

WANT TO BECOME A RETAILER?

I’d like to carry your products in my store. How do I get set-up as a new account?

I’m an online retailer. May I sell your product on Amazon, eBay, etc?

CUSTOM GRIPMASTERS (YOUR BRANDING)

Can I order Gripmaster with my logo?

What’s the minimum order for a custom Gripmaster?

What’s the cost?

What are the payment terms?

How soon will I receive my custom Gripmaster order?

Great, I’m ready to discuss my custom Gripmaster project. What should I do?