Help Center

We are available Monday through Thursday, 8am – 5pm EST.

Prohands is available in major retailers and many small music and fitness stores. Visit here for a convenient list.

Shipping in the USA is free. We ship by USPS first class mail. You will receive a tracking number once your order ships.

Yes, we can ship anywhere in the world via USPS. However, please be advised that once a shipment leaves our offices, we are not responsible for final delivery. We will provide a tracking number as proof of shipment. If a parcel is lost during transit outside the USA, it is your responsibility to work with your local postal service to trace it.

International shipping is weight-based, and can vary by country. On average it costs $14 USD to ship up to 2 units (specialty models excluded). Canada is less at $10 USD. 6 to 8 units on average will cost $24 USD.

We ship Monday through Thursday from Mystic, CT, USA. On average, shipments within the USA take 3 to 5 days. Outside the USA can be anywhere from 10 to14 days, depending on your country and local postal service.

If you have small to average size hands we recommend the VIA or Gripmaster models. If you have large hands the PRO model would be the better choice for you. Our Rehab model is great for those who have arthritis or are recovering from a hand injury.

Hand therapists always recommend starting with a lower resistance and gradually working your way up to higher resistances. If you have average strength hands, we recommend starting with the light tension models (4-5 lb resistance). If you have stronger hands, we recommend starting with the medium tension models (6-7 lb resistance). If you’re a teenager or if you’ve had an injury or have arthritis, we highly recommend you start with the lower tension models (1.5–3 lb resistance). Please remember, our product is unique in that you can exercise each finger separately. You’ll be surprised at the difference in strength between the pointer finger vs the pinky.

No, we offer dedicated color-coded resistances so you may measure progress. It’s the only way to get a wide variety of resistance levels. Please don’t be fooled by models touting adjust-ability. The range of resistance in an "adjustable" model is grossly limited. That’s why Prohands is the hand exerciser of choice for hand therapists, musicians, professional athletes, and strength coaches.

As long as you feel good and have no hand discomfort, Prohands is safe to use every day.

Begin all exercises slowly and use low resistance & few repetitions. Hold each position 3-5 seconds and relax - repeat 5 to 10 times. Little by little increase to 3 sets of 10 (30 reps). When graduating to a higher resistance begin again with 5 to 10 reps and build slowly.

Yes, you may view and download our exercise programs here.

If you experience any pain, stop immediately and see your doctor. As with any exercise, excessive or incorrect use can lead to pain or injury. Therefore, progress slowly and increase reps and resistance very cautiously.

Always consult with your doctor before starting any new exercise program.

Daily exercise will improve the performance of the fingers and hands by flexing and toning the muscles, ligaments and tendons. It certainly may help with arthritis, carpal tunnel, neuropathy, and poor circulation but we recommend consulting with a hand therapist before using.

Yes, young students (12+) learning to play an instrument may find our VIA hand exerciser ideal. Again, we highly recommend starting with a low resistance (1–2 lb).

Yes, you may purchase replacement palm cushions here.

It uses 2 AG13 Lithium Batteries.

To install batteries, push down on the front of the battery cap and slide it off the body of the laser. Nest, insert the batteries into the battery holder with the “+” side toward the rear. Finally, slip the battery cap back into place.

We use a high-quality Gamo BSA LS650 Red Laser Sight (Class 3R). Our special mount was designed specially for use with this laser.

Yes, we do. You may purchase a stand-alone tactical kit here.

Yes, you may purchase replacements here.

Yes, we will replace any unit that has a defect for up to one year from date of purchase.

Yes, we want you to be happy. Within 14 days of purchase, simply return your item to Prohands Returns/Exchanges Dept, c/o Accu-Net, LLC, 181 S Broad St, Unit 102, Pawcatuck, CT 06379 USA. Once received, we will issue a refund. Please note you are responsible for return shipping.

Of course! Please return your item to Prohands Returns/Exchanges Dept, c/o Accu-Net, LLC, 181 S Broad St, Unit 102, Pawcatuck, CT 06379 USA within 14 days of purchase. Kindly include a note telling us which tension you’d prefer and we will exchange it. Please note you are responsible for postage to return the items. We will ship your replacement free of charge within the USA. Customers outside the USA are responsible to pay shipping both ways for replacements.

Please feel free to call us during business hours (Monday through Thursday, 8am – 5pm EST) at 860-599-1300 ext 16, or send us a message via our contact form.

Currently we are not accepting new online retailers.

Yes, we work with many promotional companies, local businesses, and event coordinators.

400 pcs is the minimum order for a Gripmaster with your branding in one of our standard colors. If you require a special color, please contact us for more information.

Pricing varies depending on order quantity, artwork requirements, packaging and other factors.

All custom orders require a 50% payment with art approval, and the balance prior to shipment.

Production time varies based on quantity. Typically orders up to 2,400 pcs will ship in 2-3 weeks after art approval and deposit payment.

Excellent, please call us during business hours (Monday through Thursday, 8am – 5pm EST) at 860-599-1300 ext 16, or send us a message via our contact form, and we’ll take great care of you.